Terms of Service

Applies to membership activated under contract-v1. Last revised: 11 November 2026.

1. Your provider and service

COGNIOPS STUDIO LTD, company 16884405, 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Contact support@nudli.co for membership, complaints, cancellation and statutory rights. Nudli provides parent-managed routines, Child Mode, activities, progress, goals and optional family rewards for children aged 5–12. It is an organisational service, not medical advice, diagnosis or a guarantee of a developmental outcome. A supported current web browser, internet connection and email access are required. The same family features are included in both plans; there is no per-child fee.

2. Prices, formation and activation

Monthly membership costs £6.99 GBP per month; annual membership costs £69 GBP per year. These are the total standard prices, including applicable taxes. There is no additional Nudli setup fee. Stripe securely collects a card for future authorised invoices; card setup alone is not a charge, contract activation or trial start. Your membership contract forms when verified activation succeeds. Your personally addressed confirmation records the selected plan, activation and exact first billing date. A failed activation does not confirm a trial or payment. Do not share passwords, individual Parent PINs or independent recovery codes. Parents/carers must have authority to provide family information. Child Mode is part of that family account, not a separate child login.

3. Seven-day trial and renewal

Eligible new families receive one introductory trial of exactly seven days (168 hours) after successful activation. No subscription payment is taken during those seven days. The confirmation and Membership show the trial end and first scheduled billing date. Cancel before the trial ends to avoid that payment. After the trial, the selected plan renews at £6.99 each month or £69 each year until cancelled. Families without remaining introductory eligibility do not receive another trial; the confirmation states when payment is due. Changing plans, creating another Checkout or creating duplicate accounts does not restart eligibility. No minimum paid term extends beyond the current monthly or annual period.

4. Managed invoices and payment

Nudli manages invoice periods and authorises each invoice before Stripe finalises or collects it. This is not a Stripe Subscription. A redirect, saved card or pending invoice is not evidence of payment. Paid access depends on verified successful settlement. Failed, reversed, disputed or uncertain payments may be held for review; they are not automatically treated as paid. Independently valid coverage and financial history are preserved. Account-specific verified benefits determine the final invoice amount; standard renewal pricing applies unless another earned benefit is eligible.

5. Stop renewal and keep covered access

Open Membership in Parent Mode and choose Cancel trial or Cancel membership. The server records cancellation; wait for the confirmed result. Cancellation stops new billing periods after the displayed effective date. Valid trial or already-paid access continues until that date; cancellation does not erase your family or payment history. An already incurred amount, invoice or payment requiring reconciliation is not silently cancelled or refunded by this renewal control. If the result is uncertain, check Membership or contact support@nudli.co; do not assume cancellation failed or succeeded. Membership, cancellation support and account recovery remain available without paid family-feature access. Parent PIN and independent recovery checks still protect privileged actions. If you cannot access the account, send a clear cancellation request to support; identity checks must be proportionate and never require passwords, PINs or recovery codes.

6. Statutory cancellation and refunds

The seven-day promotional trial does not replace consumer cancellation rights. For this continuing service, you may give notice of statutory cancellation within 14 days after the contract is made, without giving a reason. Requesting immediate activation expressly requests service during that period; it does not waive statutory rights. We do not impose a blanket digital-content waiver or a no-refund rule. Any deduction for service supplied is limited to what the law permits and only where the required information and express request have been given. Applicable refunds are assessed and processed by the owner under the financial controls, normally within 14 days after statutory cancellation is notified, using the original payment method unless lawfully agreed otherwise. The ordinary Cancel membership control stops renewal; tell support explicitly if you also seek statutory cancellation or a refund. Other rights for faulty or misdescribed services remain unaffected.

Cancellation notice (optional wording): To COGNIOPS STUDIO LTD at the address or support email above: I give notice that I cancel my Nudli membership contract. Include your name, account email, contract date if known and the date of your notice. Any clear notice is sufficient; this wording is not compulsory.

7. Referral benefits

Eligible parents may create unlimited unique single-use referral links, one qualifying new family per link, subject to displayed expiry and anti-abuse checks. The referred family receives 50% off its first eligible £6.99 monthly invoice after the trial or £3.50 off its first eligible annual invoice, never 50% off £69. Referral qualification and the referrer's reward require verified successful settlement of that first invoice, not signup or trial registration. A monthly referrer earns 50% off one eligible monthly invoice per earned reward; rewards queue for separate periods without stacking or a lifetime cap. An annual referrer earns a fixed £3.50 credit per earned reward, with unused eligible credit carried forward. Earned benefits retain their recorded type through plan changes and temporary ineligibility, but cannot be redeemed until eligibility returns. No cash payout, transfer, self-referral or duplicate-family reward. Identity/card-fingerprint, settlement, refund/dispute and reconciliation checks apply. Pending financial rewards linked to reversed or disputed payment are frozen. Issued financial history is preserved and adjustments require authorised review. Children's achievements, routines and activity rewards are not clawed back. Reservation benefits take priority; referral and reservation benefits cannot stack on the same invoice.

8. Historical reservations

No new £1 reservation is offered and old reservations are not automatically converted or charged. A verified eligible historical £1 payment gives one £1 credit against the first eligible membership bill: £5.99 monthly or £68 annual, before any separately established purchase-specific promise. It is not a referral discount. Any preserved founding-year promise must be resolved against the original customer's purchase terms before issuance. No benefit is issued without verified payment, identity and unused eligibility. Historical reservation terms and financial evidence remain preserved. Contact support about an unresolved reservation before choosing a conflicting benefit.

9. Confirmation, privacy and complaints

Your immutable, personally addressed contract confirmation is stored in Membership at activation and can be downloaded as a text file. Keep a copy. It remains available after trial or paid access ends while the account is retained; ask support for a copy if account access is unavailable. Later website edits do not rewrite the saved contract. This mechanism does not claim to send a membership confirmation email. Terms and Privacy are also available at https://nudli.co/terms/ and https://nudli.co/privacy/. Privacy, data-access and erasure requests are separate from PIN recovery. Do not enter children's full names, schools, exact birth dates, diagnoses or health information. Nothing here limits statutory consumer or data-protection rights, or liability that cannot lawfully be limited. Contact support first about complaints; consumers retain applicable court and other statutory remedies. Material changes require appropriate notice and cannot silently rewrite an existing saved contract.